Chat with us SHVR Policies, Rules, Regs - Sand Hollow Vacation Rentals
435-272-2341

ALL BOOKINGS / RENTALS SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS 

 

By booking, I acknowledge the following policies:

**SUBLETTING**. The guest does not have the right to sublet the Premises.

**INSPECTION**. The Host has the right to inspect the Premises with prior notice as in accordance with State law. Should the Guest violate any of the terms of this Agreement, the rental period shall be terminated immediately in accordance with State law. The Guest waives all rights to process if they fail to vacate the premises upon termination of the rental period. The Guest shall vacate the Premises at the expiration time and date of this agreement.

**MAINTENANCE AND REPAIRS**. The Guest shall maintain the Premises in a good, clean, and ready-to-rent condition and use the Premises only in a careful and lawful manner. The Guest shall leave the Premises in a ready to rent condition at the expiration of this Agreement, defined by the Host as being immediately habitable by the next Guest. The Guest shall pay for maintenance and repairs should the Premises be left in a lesser condition. The Guest agrees that the Host shall deduct costs of said services from any form of payment or Security Deposit prior to a refund if Guest causes damage to the Premises, its furnishings or additional cleaning for not being left as habitable for next guest.

**INSURANCE FEE/PROPERTY DAMAGE**. This fee provides coverage for accidental damages up to $3,000, after a $500 deductible is paid.

Please note:

  • The $130 damage protection fee is separate from and does not apply toward the $500 deductible.
  • Coverage applies only to accidental damages that occur while guests are fully complying with all house rules and regulations.
  • Any damages resulting from negligence, misuse, unauthorized parties, rule violations, or failure to follow house policies are not covered under this protection plan.
  • In the event of non-compliance with house rules, guests will be billed for the full cost of repair or replacement.
  • We ask you to respect the property, fixtures, furnishings, and enhancements of the property and keep them in good order. Any missing items from the property will be billed as an extra fee.

-Check-out time is at 11 am. (varies by reservation)

-Please place the used towels in the bathtub/shower.

-Please place all dirty dishes in the dishwasher and start it.

-Ensure the BBQ is brushed cleaned ($75 cleaning fee is assed if not cleaned)

-If you have moved any furniture, please return it to its original position.

-Make sure that all doors and windows are securely locked and closed.

-Please refrain from making the beds that have been used.

-$250 excessive cleaning fee may apply per room- if checkout instructions aren’t followed.

**TRASH**. The Guests shall dispose of all waste material generated during the Lease Term under the strict instruction and direction of the The host has trash collection on Thursday. The host puts the trash out on Wednesday and brings it back in after it has been picked up.

**QUIET ENJOYMENT**. The Guest, along with neighbors, shall enjoy each other’s company in a quiet and respectful manner to each other’s enjoyment. The Guest is expected to behave in a civilized manner and shall be good neighbors with any residents of the immediate area. Creating a disturbance of the area by large gatherings or parties shall be grounds for immediate termination of this Agreement, In addition a $1500 fine for each occurrence.

**HOST’S LIABILITY**. The Guest and any of their guests hereby indemnify and hold harmless the Host against any and all claims of personal injury or property damage or loss arising from the use of the Premises regardless of the nature of the accident, injury or loss. The Guest expressly recognizes that any insurance for property damage or loss which the Host may maintain on the property does not cover the personal property of Guest and that Guest should purchase their own insurance for their guests if such coverage is desired.

**ATTORNEY’S FEES**. The Guest agrees to pay all reasonable costs, attorney’s fees, and expenses that shall be made or incurred by the Host enforcing this agreement.

**USE OF PREMISES**. The Guest shall use the Premises for residential use only. The Guest is not authorized to sell products or services on the Premises or conduct any commercial activity.

**ILLEGAL ACTIVITY.** The Guest shall use the Premises for legal purposes only. Any other such use that includes but is not limited to illicit drug use, verbal or physical abuse of any person or illegal sexual behavior shall cause immediate termination of this Agreement with no refund of pre-paid Rent.

**POSSESSIONS** Any personal items or possessions that are left on the Premises are not the responsibility of the Host. The Host shall make every reasonable effort to return the item to the Guest at their expense. If claims are not made within the State’s required time period or two (2) weeks, whichever is shorter, the Host shall be able to keep such items to sell or for personal use.

**RESPECTFUL CONDUCT TOWARD STAFF** Guests shall treat all staff members with respect and courtesy. Any form of abusive behavior, including but not limited to verbal harassment, threats, or physical aggression toward staff, is strictly prohibited. Violations of this policy will result in a $250 fee, which will be deducted from the Security Deposit or charged separately if the deposit is insufficient. The Host reserves the right to terminate the rental period immediately in accordance with State law if such behavior occurs, and the Guest shall vacate the Premises upon notification, waiving all rights to process as outlined in the INSPECTION clause.

**GOVERNING LAW.** This Agreement shall be governed and subject to the laws located in the jurisdiction of Premise’s location.

SAND HOLLOW VACATION RENTALS – POLICIES, RULES, & REGULATIONS

By booking and submitting payment with Sand Hollow Vacation Rentals you, and everyone in the home agree to adhere to the following terms, policies, rules, and regulations for the rental property. Community rules and regulations that are listed throughout the community are also in the agreement set forth by Sand Hollow Vacation Rentals. 

  • Access: Access is through the front door and garage; no garage opener is provided.

 

  • Cleanliness Standards: We take pride in the cleanliness of our properties. Please keep in mind this is a rental property. While we do our best to create a friendly, clean alternative, we do not have the capacity to host groups who treat our home like a hotel. Please respect the property: if you move furniture please move it back; if the garbage is full during your stay place in trash cans outside and refill trash cans with garbage bags located under the sink.

 

  • $250 excessive cleaning fee may apply per room- if checkout instructions aren’t followed.

 

  • Bathroom: If water spills outside of the shower, please wipe it up. Puddles of water can cause damage over time. Please don’t flush anything down the toilet other than toilet paper. (e.g. wipes, sanitation pads/tampons, etc.)

 

  • Supplies: We provide cleaning supplies/paper towels under the kitchen sink, extra toilet paper under the bathroom sinks, travel size shampoo/conditioner/body wash in the showers.

 

  • Check-In/Out: Check-in is 3:00 pm and check-out is 11:00 am. If guests would like an exception to these times contact Sand Hollow Vacation Rentals customer service at: (435) 272-2341

 

  • Late Check-Out Fee: If guests or any of their effects are on the property after check-out time without authorization we will charge an additional $25 fee for every hour on premises. 


  • Maximum Occupancy: Due to fire safety regulations, the property is allowed only 20 guests unless prior arrangements have been made with the homeowner. 


  • Accidents, Injuries, Illness, or Loss: This unit is a privately owned unit, the owners and/or property management company are not responsible for any accidents, injuries or illness that may occur in the property or common grounds for the duration of your stay. The property management/ homeowners are not responsible for lost items. We will do our best to return them to you, however we are not responsible. 

  • Insurance Fee/Property Damage: This fee provides coverage for accidental damages up to $3,000, after a $500 deductible is paid.

    Please note:

    • The $130 damage protection fee is separate from and does not apply toward the $500 deductible.
    • Coverage applies only to accidental damages that occur while guests are fully complying with all house rules and regulations.
    • Any damages resulting from negligence, misuse, unauthorized parties, rule violations, or failure to follow house policies are not covered under this protection plan.
    • In the event of non-compliance with house rules, guests will be billed for the full cost of repair or replacement.
    • We ask you to respect the property, fixtures, furnishings, and enhancements of the property and keep them in good order. Any missing items from the property will be billed as an extra fee.
  • Pool/Spa Equipment: No adjustment or tampering of any kind is allowed. Violators will be subject to $1000 fee. Only qualified SHVR employees are authorized to make adjustments to pool/spa equipment.

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  • Pets: Owners reserve the right to reject pets. All pets must be approved by the homeowner and property management with a pet fee of $200.00. Failure to pay the pet fee, will result in a $500 fine. Pets must be cleaned up after and kept on a leash


  • Smoking and/or Vaping: Smoking and or vaping is prohibited within 25 feet of the property. There will be a $250 fine for smoking in or around the property. If any paraphernalia is found in the property you will be violating this policy. 

 

  • Parking: Guests are allowed to park in the garage and the driveway. We encourage guests not to park on the street due to the size of the street. If needed, guests can use the community parking spaces if needed.


  • Payment Terms: This home is listed on several different booking sites. We require 50% of the payment upfront and the other 50% to be paid 30 days upon arrival. 


  • Cancelation Fees: No fee if canceled at least 14 days prior to reservation start. 50% fee if canceled at least 7 days prior to reservation start. No refund if canceled less than 7 days prior to reservation start.


  • Eviction: Homeowner/property management have the right to evict guests if the terms of this agreement are not adhered to. 


  • Noise: We ask that you respect other guests and homeowners in the community. Typically quiet time is 10:00 pm. If we receive complaints, and noise persists after this time we will contact the police. 


  • BBQ Grill: Be sure to turn off the gas grill when finished. If BBQ is used we kindly ask you to clean the grill when finished. During checkout if the BBQ appears to be unclean, we will charge a $25 fee for cleaning. 


  • Trash Containers: Trash containers are kept in the garage. Trash day is usually early Thursday morning. Onsite staff will come around Wednesday evening to take trash cans out to the curb. 


  • Items Left at Property: We are not responsible for any personal misplaced items in the property. We will do our best to contact you if found and return items. However, guests are responsible for shipping and handling fees. 


Problem and Complaints: If you have any problems or complaints about the property, don’t hesitate to contact Customer Service;  available 24/7. (435) 272-2341