SAND HOLLOW VACATION RENTALS

POLICIES, RULES, & REGULATIONS

 

By booking and submitting payment with Sand Hollow Vacation Rentals you, and everyone in the home agree to adhere to the following terms, policies, rules, and regulations for the rental property. Community rules and regulations that are listed throughout the community are also in the agreement set forth by Sand Hollow Vacation Rentals. 

 

  • Access: Access is through the front door and garage; no garage opener is provided. Poolhouse key is usually on the front counter upon arrival. If the fob is misplaced, you will be charged a $100 fee.

 

  • Cleanliness Standards: We take pride in the cleanliness of our properties. Please keep in mind this is a rental property. While we do our best to create a friendly, clean alternative, we do not have the capacity to host groups who treat our home like a hotel. Please respect the property: if you move furniture please move it back; if the garbage is full during your stay place in trash cans outside and refill trash cans with garbage bags located under the sink. Bathroom: If water spills outside of the shower, please wipe it up. Puddles of water can cause damage over time. Please don’t flush anything down the toilet other than toilet paper. (e.g. wipes, sanitation pads/tampons, etc.)

 

  • Stocking: We provide cleaning supplies/paper towels under the kitchen sink, extra toilet paper under the bathroom sinks, travel size shampoo/conditioner/body wash in the showers.

 

  • Check-In/Out: Check-in is 3:00 pm and check-out is 11:00 am. If guests would like an exception to these times contact Sand Hollow Vacation Rentals customer service at: (435) 272-2341

 

  • Late Check-Out Fee: If guests or any of their effects are on the property after check-out time without authorization we will charge an additional $25 fee for every hour on premises. 


  • Maximum Occupancy: Due to fire safety regulations, the property is allowed only 20 guests unless prior arrangements have been made with the homeowner. 


  • Accidents, Injuries, Illness, or Loss: This unit is a privately owned unit, the owners and/or property management company are not responsible for any accidents, injuries or illness that may occur in the property or common grounds for the duration of your stay. The property management/ homeowners are not responsible for lost items. We will do our best to return them to you, however we are not responsible. 


  • Property Damage: We ask you to respect the property, fixtures, furnishings, and enhancements of the property and keep them in good order. We have a $500 refundable deposit. However, if something is broken or damaged we will take a portion of that according to the extent of the damage. Any missing items from the property will be deducted from the deposit as well, or billed as an extra fee

  • Pets: Owners reserve the right to reject pets. All pets must be approved by the homeowner and property management with a pet fee of $200.00. This cost covers carpet and deep cleaning of the property prior to checkout. Failure to pay the pet fee, will result in a $500 fine. Pets must be cleaned up after and kept on a leash


  • Smoking and/or Vaping: Smoking and or vaping is prohibited within 25 feet of the property. There will be a $250 fine for smoking in or around the property. If any paraphernalia is found in the property you will be violating this policy. 

 

  • Parking: Guests are allowed to park in the garage and the driveway. We encourage guests not to park on the street due to the size of the street. If needed, guests can use the community parking spaces if needed. 


  •  Vehicles: 


  • Payment Terms: This home is listed on several different booking sites. We require 50% of the payment upfront and the other 50% to be paid 30 days upon arrival. 


  • Cancelation Fees: No fee if canceled at least 14 days prior to reservation start. 50% fee if canceled at least 7 days prior to reservation start. No refund if canceled less than 7 days prior to reservation start.


  • Eviction: Homeowner/property management have the right to evict guests if the terms of this agreement are not adhered to. 


  • Noise: We ask that you respect other guests and homeowners in the community. Typically quiet time is 10:00 pm. If we receive complaints, and noise persists after this time we will contact the police. 


  • BBQ Grill: Be sure to turn off the gas grill when finished. If BBQ is used we kindly ask you to clean the grill when finished. During checkout if the BBQ appears to be unclean, we will charge a $25 fee for cleaning. 


  • Trash Containers: Trash containers are kept in the garage. Trash day is usually early Thursday morning. Onsite staff will come around Wednesday evening to take trash cans out to the curb. 


  • Items Left at Property: We are not responsible for any personal misplaced items in the property. We will do our best to contact you if found and return items. However, guests are responsible for shipping and handling fees. 


Problem and Complaints: If you have any problems or complaints about the property, don’t hesitate to contact Customer Service;  available 24/7. (435) 272-2341